- operational team management – including, among others, correct definition of the scope of duties, responsibilities, relationships, replacements in the event of unavailability, necessary training, development paths, shift work rules for employees and teams,
- supplier management – including, among others, the method of determining the scope of work and availability, requirements management, selection process, assessment, responsibility,
- facility maintenance management – including, among others, preparation and management of the maintenance program, definitions of maintenance concepts, definition of maintenance activities, definition of the method of service implementation and selection of partners, minimum requirements for service and maintenance contracts, reporting method, warranty management, spare parts warehouse management,
- managing work safety at the facility – including, among others, preparing full OHS management plans, defining job instructions, determining work permit instructions, evacuation plans and life safety,
- management of the SLA (Service Level Management) process - including determination of facility SLA, method of reviewing requirements, determination of facility limits, business continuity management, determination of verification points for correct implementation of SLA contracts, determination of measurement measures, method of verification and reporting,
- physical access management - including management of the requirements of implemented standards, e.g. ISO/IEC 27001, defining security procedures, standard operating procedures, physical security management and facility security systems management,
- managing day-to-day operational activities - including definition of procedures e.g. ITIL, employees' responsibility, method of managing fixed assets, method of managing introduction, installation and removal, uninstallation of equipment from the facility, method of transport, property transfer, verification of completed installations,
- facility capacity management - including determining the planned and current capacity of the facility, limits for individual critical values for the facility, e.g. ceiling load capacity, cooling capacity, energy power, etc.,
- managing the way of laying the cabling - including defining the principles of assembly, fixing, marking, cable routing,
- cleanliness management - including method of maintaining cleanliness, management of reporting information on gases in accordance with regulations, measurements of dirt, preventive cleaning of elements, exchange of fluids,
- monitoring and integrated systems management - including defining monitoring points, error report method, problems, archiving method, reporting, review, service desk management,
- management of created documentation and archives - including management of technical and operational documentation, method of its creation, approval, publication, archiving, destruction,
- Systems and device life cycle management - including determining the service life of specific systems, devices, procedures and method of replacement management, determining the manner of service activities, reporting, disassembly, continuous inspection, tests,
- risk and compliance management - including establishing the principles of control, audits, reviews, preparing a risk register, determining how to manage and monitor it.
Operational procedures
Operational procedures
